Refund policy

The customer may return a product purchase within thirty (30) days of the purchase date for a refund, less a 20% restocking fee provided the product has not been operated for more than 1 hour. Additionally, shipment fees for product returns are the responsibility of the purchaser and the product must be in its original packaging. To return a product purchase, please contact Christie Customer Care at orders@christiedigital.com for details. Returns will not be accepted without a return merchandise authorization code. 

We require the product serial number and online order number to initiate the process. Once the item has been received and verified, a refund of the purchase price plus any taxes paid minus a restocking fee of 20% will be issued. No refund will be issued if the product is found to be modified, not in the same condition as it was shipped, or if it is not in the original packaging it was sent in.

The customer is responsible for the shipping cost to return any product.

We highly recommend using a trackable shipping service and purchasing shipping insurance for any returning products as we cannot guarantee the condition we will receive your returned product and we will not be responsible for any damage incurred by shipping damage or mishandling.