We proudly stand behind the quality of our products. We offer 45-Day warranty on used or demo products and 1 year on our certified refurbished products. If the product you purchased is found to be defective we will be happy to provide a replacement, if available, upon the item's return provided it is within the warranty period of your product (45 days or 1 year) based on your order shipping date.
There can be a variety of reasons projectors experience problems. Projectors can exhibit issues stemming from faulty cabling, poor or incompatible sources as well as heat buildup due to lack of air flow and/or unclean environments.
If you are experiencing a problem with your product please call our Technical Support Team toll free at 800-221-8025 for assistance with the issue. If it is deemed a warranty issue they will initiate an RMA (return merchandise authorization) to return your defective product and provide you with an RMA number for shipping and reference. Once the product has been received and we have verified the problem, a replacement will be sent out free of charge. Should the same model no longer be available we will either offer a replacement of similar or better value or a full refund. Our warranty policy is void if you attempt to modify the product, and we do not cover damages caused by buyer neglect or abuse.
Whenever shipping an item over $100, you should use a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.